Payment Terms

Overview

These Payment Terms apply to all purchases made through the Cruploe website.

By placing an order on our website, you agree to the payment terms outlined below.

Please read this policy carefully before completing your purchase.

Accepted Payment Methods

We currently accept payments through the following secure payment methods:

• PayPal
• Major credit and debit cards (processed via PayPal or supported payment gateways)

All payments are processed securely through third-party payment providers.

We do not accept cash, bank transfers, cheques, or other offline payment methods unless explicitly stated on our website.

Payment Authorization

By completing a purchase, you confirm that:

• You are authorised to use the selected payment method
• All payment information provided is accurate and complete
• Sufficient funds or credit are available to complete the transaction
• The transaction is legitimate and authorised

All orders are subject to payment verification and approval.

Order Confirmation

Once payment is successfully processed, you will receive an order confirmation email.

Please note:

• Order confirmation does not guarantee order acceptance
• Orders may be reviewed, held, or cancelled for valid reasons

We reserve the right to cancel orders due to:

• Payment verification failure
• Suspected fraud or unauthorised activity
• Pricing or system errors
• Inventory unavailability
• Incorrect or incomplete customer information
• Legal or regulatory requirements

If an order is cancelled after payment, a full refund will be issued to the original payment method.

Pricing and Currency

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

Prices may be updated at any time without prior notice.

The final price charged is the price displayed at checkout at the time the order is placed.

Taxes

Where applicable, taxes (including GST if required under Australian law) will be calculated and shown at checkout.

Customers are responsible for any applicable taxes as required by law.

Payment Security

We take payment security seriously.

All transactions are processed through secure third-party payment providers such as PayPal.

Sensitive payment information is handled directly by these providers in accordance with their own security and privacy standards.

Cruploe does not store full credit or debit card details on its servers.

Failed or Declined Payments

Orders may fail or be declined due to:

• Payment authorisation failure
• Insufficient funds
• Incorrect billing information
• Payment provider restrictions
• Fraud prevention checks

If your payment is declined, please check your details or contact your payment provider (e.g. PayPal or your bank) for assistance.

Refunds

Approved refunds will be issued to the original payment method used at checkout.

Refund processing times may vary depending on your payment provider and financial institution.

For more details, please refer to our Return & Refund Policy.

Chargebacks and Payment Disputes

If you experience an issue with a transaction, we encourage you to contact us before initiating a chargeback or dispute.

We will make reasonable efforts to resolve payment-related concerns promptly.

We reserve the right to review and respond to chargeback abuse in accordance with applicable laws and payment provider rules.

Order Review and Security Checks

Some orders may be subject to additional verification for fraud prevention purposes.

This may result in a short delay in processing or shipment until verification is completed.

Limitation of Liability

To the maximum extent permitted by law, Cruploe is not responsible for delays or issues caused by:

• Payment processor outages
• Banking system delays
• Third-party payment gateway failures
• Customer-authorised payment errors
• Events outside our reasonable control

Nothing in these Terms excludes rights that cannot be excluded under Australian Consumer Law.

Changes to These Payment Terms

We may update or modify these Payment Terms at any time.

Updates take effect once published on this page.

We recommend reviewing this page periodically.

Contact Us

If you have any questions about payments or transactions, please contact us:

Cruploe

Email: [email protected]
Phone: +61 0438 295 979

Business Address:
139 Huntingdale Crescent
Placid Hills, Queensland 4343
Australia