Privacy Policy

Introduction

Welcome to Cruploe ("we", "our", or "us"). We are committed to protecting your privacy and handling your personal information in a transparent and responsible manner.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect personal information in the following ways:

Information You Provide Directly

When you interact with our website, you may provide us with information such as:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details
• Account login information (if applicable)
• Customer support communications

Information Collected Automatically

When you browse our website, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device and operating system information
• Pages viewed and time spent on pages
• Date and time of access
• Referring website or source
• Usage data for website performance analysis

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core website functionality
• Improve user experience
• Remember preferences
• Analyze website performance and traffic

You can disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

How We Use Your Information

We may use your personal information to:

• Process and fulfil orders
• Provide customer support
• Communicate order updates
• Improve our website and services
• Prevent fraud or misuse
• Comply with legal and regulatory obligations
• Send marketing communications (only where permitted)

Sharing of Information

We do not sell or rent your personal information.

We may share limited information with trusted third-party service providers only where necessary, such as:

• Payment processors
• Shipping and logistics partners
• Website hosting and IT service providers
• Analytics and performance tools
• Customer service platforms

These providers are only permitted to use your information to perform services on our behalf.

We may also disclose information if required by law or to protect our legal rights.

Payment Security

All payments are processed through secure third-party payment gateways.

We do not store full credit or debit card details on our servers. Payment information is handled in accordance with applicable security standards and industry practices.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfil orders and provide services
• Meet legal and tax obligations
• Resolve disputes
• Enforce agreements

When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.

Your Rights (Australia)

If you are located in Australia, your personal information is protected under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Depending on your circumstances, you may have rights to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion where appropriate
• Opt out of marketing communications

To exercise these rights, please contact us using the details below.

Marketing Communications

If you choose to receive marketing communications, we may send you updates, promotions, or product information.

You can opt out at any time by:

• Clicking the unsubscribe link in emails, or
• Contacting us directly

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external websites. We recommend reviewing their privacy policies separately.

Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that such data has been collected, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised effective date.

We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Cruploe

Email: [email protected]
Phone: +61 0438 295 979

Business Address:
139 Huntingdale Crescent
Placid Hills, Queensland 4343
Australia