Shipping Policy

Overview

Thank you for shopping with Cruploe. We are committed to providing reliable order processing and delivery services across Australia.

This Shipping Policy explains how we process orders, handle shipping, estimate delivery times, and apply shipping fees.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Shipping Destinations

We currently ship to all addresses within Australia.

At this time, we do not offer international shipping.

Orders with delivery addresses outside Australia may be cancelled and refunded.

Order Processing Time

Orders are processed on business days only (Monday to Friday, excluding public holidays).

Order Cut-Off Time

5:00 PM (Australian Eastern Standard Time / AEST)

• Orders placed before 5:00 PM (AEST) are typically processed the same business day
• Orders placed after 5:00 PM, on weekends, or public holidays will be processed on the next business day

Processing Time

1–3 business days

Processing includes order verification, quality checks, packaging, and dispatch preparation.

Processing times may be extended during peak periods, holidays, or unforeseen delays.

Shipping Method

Orders are shipped via reliable Australian domestic courier services depending on destination and operational availability.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details where available.

Estimated Delivery Time

Standard Delivery (Australia Wide)

• Estimated Transit Time: 4–10 business days
• Total Estimated Delivery Time: 5–13 business days (including processing time)

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

• Weather conditions
• Carrier delays
• Public holidays
• Peak season demand
• Incorrect or incomplete address information
• Events outside our control

Shipping Fees

Free Shipping

We offer Free Standard Shipping on orders of AU$30 or more (after discounts and before taxes, if applicable).

Standard Shipping Fee

For orders under AU$30, a flat shipping fee of AU$6.99 applies.

Shipping costs are clearly displayed at checkout before payment is completed.

Taxes and Duties

For orders shipped within Australia:

• Prices may include applicable GST where required
• No import duties or customs charges apply for domestic orders

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Tracking updates may take time to activate after dispatch.

Customers are responsible for monitoring tracking information and ensuring delivery availability.

Address Accuracy

Customers are responsible for providing accurate and complete shipping details.

Please ensure the following are correct before placing your order:

• Full name
• Street address
• Apartment/unit number (if applicable)
• Suburb/city
• State/territory
• Postcode
• Contact details

We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete address information.

Lost, Delayed, or Damaged Packages

If your order is delayed, lost, or arrives damaged, please contact us as soon as possible.

We will assist in investigating the issue with the shipping carrier and work toward a suitable resolution where applicable.

Additional verification may be required depending on the case.

Undeliverable Packages

Packages may be returned if:

• The address is incorrect or incomplete
• Delivery is refused
• The package is unclaimed

If a package is returned to us, we may contact you to arrange reshipment. Additional shipping fees may apply.

Shipping Restrictions

We reserve the right to:

• Refuse delivery to addresses where shipping is unavailable
• Cancel orders suspected of fraud or unauthorized activity
• Limit shipping in compliance with carrier or regulatory restrictions

Contact Us

If you have any questions about shipping, delivery, or your order status, please contact us:

Cruploe

Email: [email protected]
Phone: +61 0438 295 979

Business Address:
139 Huntingdale Crescent
Placid Hills, Queensland 4343
Australia